Business Area Support
Country Nigeria
Job based in Lagos
Job Reference CB/227663/W
Business Area

Country Nigeria

The Advanced Customer Services (ACS) practice is looking for Service Delivery Engineers working within ACS to deliver proactive and reactive technical support to customers.

The Advanced Customer Services (ACS) practice is a unit within the Oracle Customer Service Organisation that establishes long term relationships with many of Oracle's largest customers through annuity-based support contracts. Service Delivery Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximise the stability, availability and performance of their critical business systems. Service Delivery Engineers work mainly on customer sites with occasional opportunities to work from home or from our Oracle offices. The preference for this ACS role is for  Lagos in Nigeria based engineer or to be able to commute to customer sites. Training is provided to ensure Service Delivery Engineers maintain an up to date knowledge of Oracle products and services.

    Proactively working with ACS customers to ensure their successful deployment of the Oracle Database Server
    Technical assistance with software installations
    Performance assessments and tuning
    System configuration health checks
    Upgrade and implementation planning and advice Patch management
    Proactively alerting customers to product developments and issues Delivering technical presentations
    Delivering reactive onsite technical support in a timely manner
    Problem analysis and investigation
    Providing and verifying problem workarounds or patches
    Researching and responding to technical enquiries
    Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organisation.


    Hands-on experience with Oracle9i, 10G and 11g and Real Application Clusters (RAC) essential
    Hands-on experience of any of the following a definite advantage
    Database performance tuning, Oracle Advanced Queuing, Oracle Streams ,Oracle Dataguard, Oracle Recovery Manager, Oracle 11g Database ,Oracle 10g Database, Oracle Enterprise Manager, Oracle 9i/10g Application Server
    Strong Unix skills essential, additional Linux/Windows skills useful.


    7 years+ experience of delivering major software deployment projects
    Proven experience installing, configuring, administering and tuning Oracle databases – preferably gained in a production environment
    Excellent problem solving and analytical skills
    Self motivated and resourceful
    Excellent written and verbal communication skills
    Ability to work as a team player as well as on own initiative
    Ability to work under pressure in escalated situations
    Good presentation skills
    Willingness to work on customer sites anywhere within Africa. 
    Oracle Certified Professional qualification – would be a advantage.

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

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