SERVICE DELIVERY ENGINEER JOB AT Oracle Nigeria
SERVICE DELIVERY ENGINEER- Database
Business Area Support
Country Nigeria
Job based in Lagos
Job Reference CB/227663/W
Business Area
ADVANCED CUSTOMER SERVICES
Country Nigeria
The Advanced Customer Services (ACS) practice is looking for Service Delivery Engineers working within ACS to deliver proactive and reactive technical support to customers.
The Advanced Customer Services (ACS) practice is a unit within the Oracle Customer Service Organisation that establishes long term relationships with many of Oracle's largest customers through annuity-based support contracts. Service Delivery Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximise the stability, availability and performance of their critical business systems. Service Delivery Engineers work mainly on customer sites with occasional opportunities to work from home or from our Oracle offices. The preference for this ACS role is for Lagos in Nigeria based engineer or to be able to commute to customer sites. Training is provided to ensure Service Delivery Engineers maintain an up to date knowledge of Oracle products and services.
RESPONSIBILITIES:
Proactively working with ACS customers to ensure their successful deployment of the Oracle Database Server
Technical assistance with software installations
Performance assessments and tuning
System configuration health checks
Upgrade and implementation planning and advice Patch management
Proactively alerting customers to product developments and issues Delivering technical presentations
Delivering reactive onsite technical support in a timely manner
Problem analysis and investigation
Providing and verifying problem workarounds or patches
Researching and responding to technical enquiries
Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organisation.
EXPERIENCE:
Hands-on experience with Oracle9i, 10G and 11g and Real Application Clusters (RAC) essential
Hands-on experience of any of the following a definite advantage
Database performance tuning, Oracle Advanced Queuing, Oracle Streams ,Oracle Dataguard, Oracle Recovery Manager, Oracle 11g Database ,Oracle 10g Database, Oracle Enterprise Manager, Oracle 9i/10g Application Server
Strong Unix skills essential, additional Linux/Windows skills useful.
PERSONAL PROFILE:
7 years+ experience of delivering major software deployment projects
Proven experience installing, configuring, administering and tuning Oracle databases – preferably gained in a production environment
Excellent problem solving and analytical skills
Self motivated and resourceful
Excellent written and verbal communication skills
Ability to work as a team player as well as on own initiative
Ability to work under pressure in escalated situations
Good presentation skills
Willingness to work on customer sites anywhere within Africa.
Oracle Certified Professional qualification – would be a advantage.
As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Click here to apply while offer last... more jobs in nigeria http://www.jobsnigrian.com
Business Area Support
Country Nigeria
Job based in Lagos
Job Reference CB/227663/W
Business Area
ADVANCED CUSTOMER SERVICES
Country Nigeria
The Advanced Customer Services (ACS) practice is looking for Service Delivery Engineers working within ACS to deliver proactive and reactive technical support to customers.
The Advanced Customer Services (ACS) practice is a unit within the Oracle Customer Service Organisation that establishes long term relationships with many of Oracle's largest customers through annuity-based support contracts. Service Delivery Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximise the stability, availability and performance of their critical business systems. Service Delivery Engineers work mainly on customer sites with occasional opportunities to work from home or from our Oracle offices. The preference for this ACS role is for Lagos in Nigeria based engineer or to be able to commute to customer sites. Training is provided to ensure Service Delivery Engineers maintain an up to date knowledge of Oracle products and services.
RESPONSIBILITIES:
Proactively working with ACS customers to ensure their successful deployment of the Oracle Database Server
Technical assistance with software installations
Performance assessments and tuning
System configuration health checks
Upgrade and implementation planning and advice Patch management
Proactively alerting customers to product developments and issues Delivering technical presentations
Delivering reactive onsite technical support in a timely manner
Problem analysis and investigation
Providing and verifying problem workarounds or patches
Researching and responding to technical enquiries
Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organisation.
EXPERIENCE:
Hands-on experience with Oracle9i, 10G and 11g and Real Application Clusters (RAC) essential
Hands-on experience of any of the following a definite advantage
Database performance tuning, Oracle Advanced Queuing, Oracle Streams ,Oracle Dataguard, Oracle Recovery Manager, Oracle 11g Database ,Oracle 10g Database, Oracle Enterprise Manager, Oracle 9i/10g Application Server
Strong Unix skills essential, additional Linux/Windows skills useful.
PERSONAL PROFILE:
7 years+ experience of delivering major software deployment projects
Proven experience installing, configuring, administering and tuning Oracle databases – preferably gained in a production environment
Excellent problem solving and analytical skills
Self motivated and resourceful
Excellent written and verbal communication skills
Ability to work as a team player as well as on own initiative
Ability to work under pressure in escalated situations
Good presentation skills
Willingness to work on customer sites anywhere within Africa.
Oracle Certified Professional qualification – would be a advantage.
As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Click here to apply while offer last... more jobs in nigeria http://www.jobsnigrian.com
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